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Dental Treatment Coordinator

Join us in a role where your care and dedication make a real difference every day. We’re always looking for friendly and team-oriented Dental Treatment Coordinators to join our team in West Michigan, and we’re looking for someone special. Someone who’s not just filling a role but becoming a part of our 45-year-old story.

We’re a spirited team of problem-solvers and compassionate professionals, all united by a single mission: to provide a welcoming, stable dental home for everyone who walks through our doors. Our success is rooted in a belief of putting people first, whether it’s our patients, our team, or our doctors. It’s this personal approach, mixed with a dash of fun and a whole lot of heart, that has not only defined our past but also lights the way for our future.

Are you detail-oriented, empathetic, and a collaborative team player?

As a Dental Treatment Coordinator, you’re the welcoming face and reassuring voice for our patients. You play a key role in shaping their experience, ensuring they feel comfortable and well-cared for. Your responsibilities include:

  • Greeting patients warmly, making them feel at ease.
  • Managing appointments and patient flow, balancing efficiency with a caring approach.
  • Supporting our dental team to provide seamless care.
  • Handling patient records with attention to detail and confidentiality.

Patient Engagement:

You’re the welcoming committee and information hub, ensuring each patient feels at home and well-informed. We’re looking for a detail-oriented person, so here’s the nitty-gritty (don’t worry, there’s more to share at the interview):

  • Warmly greet and welcome patients, setting a positive tone.
  • Provide clear, concise information about our services and policies.
  • Address patient questions and concerns, both in person and via email and over the phone.
  • Assist with patient paperwork and payments, ensuring clarity and ease.
  • Maintain accurate and up-to-date patient records.
  • Manage and coordinate specialist referrals.
  • Tackle insurance-related questions, ensuring patient understanding and satisfaction.

Appointment management:

Keep our daily operations running smoothly with your scheduling know-how and proactive approach.

Here’s a bit more about what you’ll be doing:

  • Organize and prepare the next day’s patient schedule.
  • Handle appointment scheduling, rescheduling, and cancellations.
  • Send out timely follow-ups and reminders to ensure a full schedule.

Treatment Plan Coordination:

Bridge the gap between dental jargon and patient understanding, presenting treatment plans with clarity.

In more detail, you’ll be:

  • Collaborating with dental practitioners to understand treatment plans.
  • Clearly conveying treatment estimates, costs, and insurance details to patients.
  • Assisting patients with understanding their financial responsibilities and exploring financing options.

Office Management:

Your detail-oriented approach keeps our workspace flowing smoothly.

And here’s what that involves:

  • Accurately entering patient details and insurance information.
  • Performing daily insurance eligibility checks.
  • Handling payments, reimbursements, and insurance referrals and authorizations.


  • A bachelor’s or associate degree preferred.
  • Someone with a background in patient-facing roles, preferably in dental or healthcare settings (1-2 Years of Experience).
  • A team player skilled at problem-solving with strong communication skills over the phone and via email.
  • A friendly, social personality, coupled with the ability to work effectively in a team.

What We Offer:

  • Comprehensive benefits package, including health insurances and a 401(k) plan.
  • A supportive environment that encourages professional and personal growth.
  • A workplace culture that values work-life balance and community involvement.

At MI Smiles Dental, we take pride in our core values and we seek individuals who share these guiding principles:

Our commitment extends beyond providing excellent dental care. We strive to create stable dental homes for the communities we serve, with our actions deeply rooted in our core values. We are ethical, engaged, and team-oriented. Our approach is systems-based, focusing on acting for the greater good, promoting positivity, understanding and practicing stewardship, and being results-oriented.

We’re not only dedicated to our patients but also committed to the people, their smiles, and the stories they bring with them. Demonstrating our commitment to community service, we aim to give back through initiatives like our Smiles from the Heart Free Dental Days.

Ultimately, all our values and focus boil down to… our mission: to give people a better quality of life, the ability to smile with confidence, and enable them to have better overall health by improving their oral health. Our mission drives everything we do and is the core of our practice.

Ready for a fulfilling career that makes a real difference in people’s lives and supports your personal growth? Well, you’re in the right place! We’d love to welcome you into our MI Smiles Dental community. Please don’t wait, apply today and capture the opportunity to contribute to our 45+ year mission!