Contact Center Manager Position: West Michigan Dental Group Seeks Service-Minded Leader 

Are you passionate about delivering a world-class customer experience? Do you have a proven track record of leading high-performing teams that provide unparalleled support? If so, the innovative team at MI Smiles Dental Group wants to meet you.

As our Contact Center Manager (or as we like to call it Engagement Center), you'll lead a team of service representatives and ensure every patient interaction—whether via phone, email or chat—exceeds expectations. You'll work alongside your team performing and modeling duties associated with call center operations. In addition, you will coach and develop team members, identify opportunities to strengthen processes, and work closely with our 7 homegrown dental offices to anticipate and address patient needs. With a keen eye for service excellence and a knack for inspiring teams, you'll help take our patient experience to the next level.

This key leadership role offers competitive pay and benefits, opportunities for growth, and the chance to make a real impact on our patients' lives each and every day. Sound like your kind of job? Apply today, we would love to get to know you and answer any questions you may have!

Who You’ll Be Working With:

We're looking for someone who can not only provide expert service to patients, but also coach, train, mentor, motivate, and lead a team of Patient Advocates. With the guidance and support of our Leadership Team, you will have the freedom to establish priorities and select the most effective methods in managing a team of dedicated professionals who focus on providing the highest quality care possible. You will be empowered to work autonomously and trust your expertise to drive successful outcomes. In addition to your team, you will work closely with all organizational departments including, Leadership Team, Insurance & Accounts, Office Managers, Clinical Directors, and Doctors. 

About Our Fun-Loving & Supportive Organization:

We look different because we are different. We have a proven track record for fostering happy team members who truly enjoy coming to work each and every day. Our 40+ years of success is rooted in a people-centric methodology by investing heavily in the needs and support of our team.

At MI Smiles Dental Group, we’re not just coworkers — we’re family and want our team to thrive! That’s why we strive to create a fun, vibrant, and dynamic work environment that will challenge you to enhance your skills, reward your hard work, and offer opportunities for growth within the company. So, if you want to join a rapidly growing organization that is setting standards by providing our team great perks, competitive pay, generous benefits, and endless growth opportunities, apply today!

Overview of Key Responsibilities & Skills:

• Serve as the primary contact for managing the phone and VOIP systems with the vendor, ensuring that all systems are operating smoothly and efficiently.
• Perform all Engagement Center job functions 
• Conduct daily call monitoring and provide feedback and coaching to team members to improve their performance and knowledge. This coaching should be geared toward training team members to become more effective in their roles.
• Demonstrate strong language skills, both in writing and orally, with a proven ability to effectively communicate with team members and provide leadership where needed.
• Possess strong computer skills, including proficiency in Microsoft Office/Google Business Suite and experience with telephone software systems. Additionally, this role requires a systems-oriented mindset and the ability to learn new tools and platforms quickly.
• Provide problem-solving support to all department team members on a daily basis. Give clear instructions and direction to ensure team members stay focused and achieve results.
• Actively support marketing campaigns and provide internal training when necessary. Ensure team members have the support and resources they need to succeed in their roles.
• Effectively manage the staffing of the Engagement Center, including scheduling and approving time off requests for employees.
• Demonstrate strong communication, leadership, and motivational skills to effectively direct and guide a team of individuals. Ability to efficiently and tactfully handle conflicts and personnel issues while maintaining high levels of team performance.
• Conduct comprehensive phone and Engagement Center training for new hires during orientation to ensure proficiency in service delivery.
• Actively monitor and assess performance, including self-assessment, of individuals and the team as a whole to identify areas for improvement and initiate corrective action as necessary.
• Possess exceptional organizational skills to efficiently manage tasks and duties, while adhering to strict deadlines and standards.
• Possess in-depth knowledge of accounting, business principles, and the dental industry to make informed decisions and work towards achieving staffing benchmarks.

Key Performance Indicators:

• Incoming phone call answer rate
• Close rates for both New Patients & Existing Patients

Position Type & Hours:

• The position requires a full-time commitment for 40 hours per week. 
• Work will be conducted on-site from Monday to Friday, with 8-hour shifts.
• Limited overtime/weekends may be required, but only with approval from the Director

Education and Experience:

• An Associate’s or Bachelor’s degree in Health/Science or Business is required.
• The candidate should have a minimum of three years of experience managing employees in a healthcare environment. 
• Advanced conflict resolution skills, as well as continuous improvement/Lean management experience, are highly preferred.
• Experience with scheduling multiple providers is a must.
• Must coordinate with other Office Managers in multiple locations
• Understanding of insurance benefits and billing.

Benefits You Can Expect:

• 401(k)
• Health insurance
• Life insurance
• Vision insurance
• Dental Benefits
• Opportunities for advancement
• Paid time off
• Paid Holidays

If you are interested in exploring this opportunity or applying, please visit - LEARN MORE

Exciting Pediatric Dentist Opportunity | Find Your Place in a Dynamic, Supportive West Michigan Office

MI Smiles Dental Group is a homegrown and doctor-owned West Michigan group, looking for an energetic and growth-minded Pediatric Associate for a unique career opportunity to lead our flourishing Hudsonville Dental Kids office. Our newly renovated office is built to provide little humans with the highest quality care in a fun and comforting environment. With strong roots in the community this office just keeps on growing and we need someone extraordinary to take it to the next level!

MI Smiles Dental Group In A Nutshell

At MI Smiles Dental Group we have a proven track record for fostering winning relationships with each and every one of our dentists. The growth of our 8 homegrown offices is 40+ years in the making. Much of our success is rooted in a people-centric methodology by investing heavily in the mentorship and support of our highly productive doctors. Here at MI Smiles Dental Group, we believe in providing stable dental homes for the communities we serve. We are ethical, engaged, systems-based, team players, always act for the greater good, are positive, understand and practice stewardship, and are results oriented. All of these values drive us to serve our mission which is to give people a better quality of life, the ability to smile with confidence, and enable them to have better overall health by improving their oral health.

The Position

We’re looking for a passionate, ambitious, and skilled Pediatric Dentist to join our leading team! 

This position will…

• Play a vital role in leading our well-oiled and fun-loving pediatric team. 
• Give you limitless opportunities to grow your skills with a large base of established patients and consistent flow of new patients. 
• Have the support of a driven Office Manager and a highly trained pediatric team on site, coupled with the latest in dental technology and proven systems. 
• Serve patients from the surrounding West Michigan area in a newly renovated facility, outfitted with cutting-edge technology that has become a beacon of excellence in the community. 

To support our happy dentists, we offer…

• Competitive benefits package, relocation assistance, continuing education, retirement savings plans, mentorship opportunities, and more.
• Dependable administrative team ready to give you the means to succeed (leadership, marketing, insurance and accounts, centralized call center, and human resources).
• Access to 1:1 leading mentorship support.
• Highest quality technology.

And much more!

Requirements and Responsibilities

You’ll need to have:

• DDS/DMD degree
• Advanced training in pediatric dentistry from an ADA accredited program and Board certification is also required.
• Unrestricted license to practice dentistry in the State of Michigan
• Clinical knowledge to practice comprehensive pediatric dentistry, including diagnosis and treatment of pediatric oral health issues
• Desire to continue learning and grow clinical skills to meet needs of patients

It’s a plus if you have

• 1-2 years or more of pediatric clinical experience
• Desire to gain knowledge in all facets of pediatric dentistry through provided CE

You will be responsible for…

• Building strong, long-lasting relationships with your patients and their families.
• Delivering comprehensive and high-quality care in a compassionate and child-friendly environment.
• Providing oral health education to children, adolescents, and families in a fun and engaging way.

Practice Location

Hudsonville Dental Kids is located in Hudsonville, MI, a suburb of Grand Rapids. Our newly renovated pediatric office is next door to our first practice Hudsonville Dental (Established 40+ Years Ago) and our MI Smiles Dental Group home office. 

Hudsonville, MI is nestled in between one of Michigan's greatest cities, Grand Rapids and one of its greatest lakes, Lake Michigan. Both are within a 20-30 minute drive from the office. 

This position may be for you if:

• You are looking for an office that has proven systems put in place to maximize efficiency and promotes the highest level of patient care.
• You thrive when working with a well oiled team.
• You enjoy a down to earth communication style with patients and team.
• You love working with pediatric patients of all different ages and backgrounds.
• You are competitive, both with yourself and others, as it contributes to your growth and ability to deliver your “gift” of pediatric dentistry.
• You are confident in your capabilities and you aren’t afraid to admit it when you don’t know the right answer.
• You love people and seek to develop lasting relationships with your patients and your team.
• You value working with other experienced doctors and the mentorship and coaching they have to offer.  

This position isn’t for you if:

• You resist change and believe that the “way things have always been done” is always

the best path.

• You are looking for a short-term job.
• You like to sit around and watch paint dry, or simply “punch the clock”.
• You don’t like committed relationships and you aren’t willing to put the patients and the practice first.

Are we a good fit for each other? It doesn’t hurt to learn more!

If you are interested or simply want to make the connection please visit - LEARN MORE

Registered Dental Hygienist ($1,000 Sign-On Bonus)

MI Smiles Dental Grand Haven is looking for an outgoing, friendly, and hard working Registered Dental Hygienist to join our fun-loving and culture-first team!

Success in this position will require someone who:

• Thrives in a dynamic environment.
• Absolutely loves interacting with patients and making positive impacts.
• Is patient and empathetic to their patients.
• Passionate about helping their patients achieve better oral and overall health.
• Enjoys working in a team oriented environment.

Your Possible Dental Home At A Glance

We look different because we are different. We have a proven track record for fostering happy team members who truly enjoy coming to work each and every day. Our 40+ years of success is rooted in a people-centric methodology by investing heavily in the needs and support of our team. 

At MI Smiles Dental Group, we're not just coworkers — we're family and want our team to thrive! That's why we strive to create a fun, vibrant, and dynamic work environment that will challenge you to enhance your skills, reward your hard work, and offer opportunities for growth within the company. So, if you want to join a rapidly growing organization that is setting standards by providing our team great perks, competitive pay, generous benefits, and endless growth opportunities, apply today!

We look forward to learning more about you.

Responsibilities

• Ensure patients feel as comfortable as possible before their examination
• Sterilize dental instruments properly
• Conduct initial mouth screenings and check oral health history
• Identify conditions like gingivitis, caries or periodontitis
• Clean and help protect patients’ teeth (e.g. remove plaque or apply fluoride)
• Educate patients of all ages on proper teeth care (by demonstrating, for example, good brushing techniques)
• Give instructions to patients after operations or other dental procedures
• Take X-rays or dental impressions
• Assist dentists with selecting appropriate treatments for various diseases (including oral cancer)
• Maintain documentation and charts on each patient
• Monitor supplies

Skills

• Proven experience as Dental Hygienist or similar role
• In-depth knowledge of health and safety regulations in this profession (e.g. HIPAA)
• Experience in preparing and maintaining dental equipment
• Outstanding communication skills
• A patient and friendly personality
• Attention to detail
• Stamina to meet the physical demands of the job
• Diploma in Dental Hygiene; Master’s is a plus
• Valid license to practice

A little about our diverse & fun-loving team that you could be a part of: We have readers, kayakers, golfers, skiers, video game heroes, skateboarders, ax throwers, sailboat captains, adventurers, explorers and intellectuals. We have families, single people and most importantly, we have HAPPY people!

If you are interested in exploring this opportunity or applying, please visit - LEARN MORE

Job Types: Full-time, Part-time

Benefits:

• Dental benefits
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Education:

• Associate (Preferred)

Work Location: MI Smiles Dental Grand Haven

Registered Dental Hygienist ($1,000 Sign-On Bonus)

Contemporary Family Dental is looking for an outgoing, friendly, and hard working Registered Dental Hygienist to join our fun-loving and culture-first team!

Success in this position will require someone who:

• Thrives in a dynamic environment.
• Absolutely loves interacting with patients and making positive impacts.
• Is patient and empathetic to their patients.
• Passionate about helping their patients achieve better oral and overall health.
• Enjoys working in a team oriented environment.

Your Possible Dental Home At A Glance

We look different because we are different. We have a proven track record for fostering happy team members who truly enjoy coming to work each and every day. Our 40+ years of success is rooted in a people-centric methodology by investing heavily in the needs and support of our team. 

At Contemporary Family Dental, we're not just coworkers — we're family and want our team to thrive! That's why we strive to create a fun, vibrant, and dynamic work environment that will challenge you to enhance your skills, reward your hard work, and offer opportunities for growth within the company. So, if you want to join a rapidly growing organization that is setting standards by providing our team great perks, competitive pay, generous benefits, and endless growth opportunities, apply today!

We look forward to learning more about you.

Responsibilities

• Ensure patients feel as comfortable as possible before their examination
• Sterilize dental instruments properly
• Conduct initial mouth screenings and check oral health history
• Identify conditions like gingivitis, caries or periodontitis
• Clean and help protect patients’ teeth (e.g. remove plaque or apply fluoride)
• Educate patients of all ages on proper teeth care (by demonstrating, for example, good brushing techniques)
• Give instructions to patients after operations or other dental procedures
• Take X-rays or dental impressions
• Assist dentists with selecting appropriate treatments for various diseases (including oral cancer)
• Maintain documentation and charts on each patient
• Monitor supplies

Skills

• Proven experience as Dental Hygienist or similar role
• In-depth knowledge of health and safety regulations in this profession (e.g. HIPAA)
• Experience in preparing and maintaining dental equipment
• Outstanding communication skills
• A patient and friendly personality
• Attention to detail
• Stamina to meet the physical demands of the job
• Diploma in Dental Hygiene; Master’s is a plus
• Valid license to practice

A little about our diverse & fun-loving team that you could be a part of: We have readers, kayakers, golfers, skiers, video game heroes, skateboarders, ax throwers, sailboat captains, adventurers, explorers and intellectuals. We have families, single people and most importantly, we have HAPPY people!

If you are interested in exploring this opportunity and would like to apply please visit - LEARN MORE

Job Types: Full-time, Part-time

Pay: $30.00 - $38.00 per hour

Benefits:

• Dental benefits
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Education:

• Associate (Preferred)

Work Location: Contemporary Family Dental

MI Smiles Dental is a fun-loving, culture-first, innovative, patient-centered and homegrown West Michigan dental organization that is looking for an outgoing, friendly, team-oriented and hard working individual currently in a dental assistant role, that is looking to grow their career!

Did we mention we offer an amazing tuition reimbursement program to help you earn your CDA and then, if you want to keep going, your RDA?

Get the financial and clinical on job training/support you need to expand your career! Sounds pretty nice right? If you are looking for a fun-loving and supportive work environment, MI Smiles Dental may be just right for you!

A Little About MI Smiles Dental:

We look different because we are different. We have a proven track record for fostering happy team members who truly enjoy coming to work each and every day. Our 40+ years of success is rooted in a people-centric methodology by investing heavily in the needs and support of our team.

At MI Smiles Dental, we're not just coworkers — we're family and want our team to thrive! That's why we strive to create a fun, vibrant, and dynamic work environment that will challenge you to enhance your skills, reward your hard work, and offer opportunities for growth within the company. So, if you want to join a rapidly growing organization that is setting standards by providing our team great perks, competitive pay, generous benefits, and endless growth opportunities, apply today!

We look forward to learning more about you!

Desired Skills and Qualifications:

• Currently in a dental assistant role.
• Great speaking skills, body language, and word usage.
• Ability to work in a team setting.
• Ability to listen and learn.
• People person and social.
• Persistence and thoroughness.

What We Value & Hope You Do Too

The foundation of our office is built on these shared values (if you fit here, you will exemplify each of these as well):

• We Are Ethical
• We Are Engaged
• We Are A Systems-Based Office
• We Are Team Players
• We Always Act For The Greater Good
• We Are Positive People
• We Understand And Practice Stewardship
• We Are Results-Oriented

Each of these drives us to serve our mission which is “to give people a better quality of life, the ability to smile with confidence, and enable them to have better overall health by improving their oral health.”

If you are interested in exploring this opportunity and would like to apply please visit - LEARN MORE

Job Type: Full-time

Benefits:

• 401(k)
• Continuing education credits
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Schedule:

• Monday to Thursday
• No weekends

Ability to commute/relocate:

• Grand Rapids, MI 49546: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dental assisting: 1 year (Required)

License/Certification:

• X-Ray Certification (Required)

Work Location: One location

Superstar Hygienists Welcome To Apply!

Are you a Dental Hygienist who values...

• Working at a secure organization with 40+ years of industry leading experience.
• Having a stable career with lots of personal, professional, and financial growth.
• Competitive pay & benefits including health, vision, life, 401(k), PTO, paid holidays, etc.
• Unparalleled support, highest quality supplies, and best dental technology.
• Organization that fosters long lasting relationships between you and your patients.
• Voice activated Perio Charting & Intraoral Cameras in every room.
• $1,000 sign-on bonus + additional bonus opportunities.
• Fun-loving, supportive, and well-oiled team that thrives on collaboration, communication, and community.

MI Smiles Dental is a fun-loving, culture-first, innovative, patient-centered and homegrown West Michigan dental office that is looking for an outgoing, friendly, team-oriented and hard working Registered Dental Hygienist to join our team ($1,000 Sign-On Bonus)!

A Little About MI Smiles Dental:

We look different because we are different. We have a proven track record for fostering happy team members who truly enjoy coming to work each and every day. Our 40+ years of success is rooted in a people-centric methodology by investing heavily in the needs and support of our team.

At MI Smiles Dental, we're not just coworkers — we're family and want our team to thrive! That's why we strive to create a fun, vibrant, and dynamic work environment that will challenge you to enhance your skills, reward your hard work, and offer opportunities for growth within the company. So, if you want to join a rapidly growing organization that is setting standards by providing our team great perks, competitive pay, generous benefits, and endless growth opportunities, apply today!

We look forward to learning more about you!

Responsibilities

• Ensure patients feel as comfortable as possible before and during their visit.
• Sterilize dental instruments properly.
• Conduct initial mouth screenings and check oral health history.
• Identify conditions like gingivitis, caries or periodontitis.
• Clean and help protect patients’ teeth (e.g. remove plaque or apply fluoride).
• Educate patients of all ages on proper teeth care (by demonstrating, for example, good brushing techniques).
• Give instructions to patients after operations or other dental procedures.
• Take X-rays or dental impressions.
• Assist dentists with selecting appropriate treatments for various diseases (including oral cancer).
• Maintain documentation and charts on each patient.
• Monitor supplies

Skills

• Proven experience as a Dental Hygienist or similar role.
• In-depth knowledge of health and safety regulations in this profession.
• Experience in preparing and maintaining dental equipment.
• Outstanding communication skills.
• A patient and friendly personality.
• Attention to detail.
• Stamina to meet the physical demands of the job.
• Diploma in Dental Hygiene; Master’s is a plus.
• Valid license to practice.

What We Value & Hope You Do Too

The foundation of our office is built on these shared values (if you fit here, you will exemplify each of these as well):

• We Are Ethical
• We Are Engaged
• We Are A Systems-Based Office
• We Are Team Players
• We Always Act For The Greater Good
• We Are Positive People
• We Understand And Practice Stewardship
• We Are Results-Oriented

Each of these drives us to serve our mission which is “to give people a better quality of life, the ability to smile with confidence, and enable them to have better overall health by improving their oral health.”

Benefits:

• 401(k)
• Dental Benefits
• Health Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Professional Development Assistance

Job Types: Full-time, Part-time